Know your rights when you have your vehicle serviced
The most important thing to consider when selecting a repair shop is the quality of the repair work done and the quality of the service you receive. Consider price and discounts that are offered from other shops, but remember that you often “get what you pay for.” The lower price might mean that you do not receive the right or safe job that is required for your vehicle repairs.
If the repair is being paid for by your insurance company, you should only be responsible for your deductible and betterment costs. It will cost you no more to choose the highest quality repair. Insurance companies only write up a visual estimate, and it is up to the repair facility to write a thorough estimate since they will be offering a warranty for the repairs completed on your vehicle.
Remember, you have the right to decide what body repair shop will work on your vehicle. You make this important decision, not your insurance company.
A good way to find out about a quality shop is to ask your friends, relatives, neighbors, and co-workers where they take their car for repairs. Ask them about their experience. Find out if they had a complaint about the repair, and if it was resolved to their satisfaction.
Then, carefully think about your choice, and select the repair shop that is right for you. We’re confident Jim Riehl's Friendly Collision Center can provide the service you deserve.